Dear Rob

   I am very sorry for my delay reply about the complaint of incorrect label

   We extend our apologies for the inconvenience this matter has caused you。

   I have made enquires within these two days after we back to work and found that the problem was caused by we copy the wrong sku code from the specification, and doesn't noticed the sku code was wrong that all orders of tp0761 are attached the wrong label and have been delivery to uk before our holiday. However, I can assure you that we have taken steps to make sure that this kind of situation cannot arise again.

   We will prefer you rework them on site and the replace label will send you by DHL soon Could you please advice how many pcs of inner box label or outer label you need and advise the rework cost. we will learn this as a lessen and sincerely hope that you can consider if possible to cancel the rework cost if not too much. Because we had lose much money due to jacuzzi doesn't payment one time.

   I suppose 906pcs of inner label and 120 pcs of outer label is ok;

   I am looking forward to hearing from you.

Best regards



親愛的羅伯特

   我很抱歉我的延遲答復投訴不正確的標簽

   對于此事給您帶來的不便，我們深表歉意。

   我詢問了情況，在這兩天之后我們回到工作中，發現問題是由我們抄錯的SKU編碼的規范造成的，并沒有注意到的SKU編碼是錯誤的，所有的訂單，tp0761貼錯標簽之前都被運送到英國度假。不過，我可以向你保證，我們已采取措施，以確保這種情況不會再次出現。

   我們希望您在現場返工，更換標簽將通過DHL發送給您，請您咨詢一下您需要的內盒標簽或外包裝標簽的數量，并告知返工成本。我們將以此作為一個減輕和真誠地希望你可以考慮如果可能的話，取消返工成本，如果不是太多。因為我們失去了很多錢，因為按摩浴缸不支付一次。

   我想內標簽和120個外標簽906pcs是好的；

   我期待著你的消息。

誠摯的問候